All items in boxes are not eligible for return. In the rare case that your items arrive damaged, please contact our customer service within 24 hours of receiving your package and we’re more than happy to help you from there.
If you order the subscription plans, your subscription will be renewed automatically and you will be billed for the next month. Depending on the plan you choose, your billing date will be one month from when you first signed up, or your last billing date. For example, if you signed up on the 15th of the month, your next billing date will also occur on the 15th of that month. If you purchase boxes as gifts, they will NOT be renewed after the last box.
Sorry, each subscription or plan can only be mailed to one recipient. If you would like to gift multiple people for the same month, you can create separate orders.
Gift plans are billed monthly, and will not auto renew after the last box.
All orders are for the following month. You or your recipient will receive your box the following month.
If you placed your order before the last day of the month, you will receive your box the following month. For example, if you placed your order on August 15th, you will receive the September Box.
We normally start shipping boxes during the first and second week of every month. After we ship your box, we will email you a tracking confirmation number to the email you provided when signing up to let you know that your Sweet Box is on its way!
Orange Glad boxes are 9” x 6” x 2.5”
You can change your shipping address in "Manage Subscription" section under "My Account".
Yes, when your box is shipped, we will email you tracking information to the email address you provided in your account info.
If you placed your order in the previous month, you should be getting your box this month. When we ship a box, you will get tracking information sent to your email. If you don’t receive your box by the end of the month, please contact us.
Orange Glad ships in the U.S only. Sorry, we do not ship to international locations, U.S. Territories and Military APO/FPO/DPO addresses at this time.
It’s a surprise! :)
Orange Glad tries hard to make sure all your goodies come to you fresh, safe and sound. If your box is damaged, please contact us with photos of the box and products, and your order number.
Orange Glad takes care to make sure you know what you’re eating! Please check the menu card for the ingredients list before eating.
Yay! If you love the products in our box, all shop information can be found on the menu card and on our website the following month. You can get more by visiting the shop’s online store or locally if they are nearby. If you especially love a product, email us and let us know!
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